ACCESSIBILITY
What if part of this site is hard to use?
Short answer
Say so and it gets looked at. These pages are held to WCAG 2.1 Level AA, and a report of a barrier gets an answer within 2 business days.
The target
The measure used here is Level AA of WCAG 2.1, the accessibility guidelines the W3C publishes for the web. Put plainly: headings in a sensible order, a written label on every form field, enough contrast between the words and the paper behind them, and nothing that only works with a mouse. That is the goal these pages are held to, not a claim that every one of them already reaches it.
How the pages are tested
Each time an update is ready to publish, every page is run through axe, an automated accessibility checker, at the width of a phone and again at the width of a desktop screen. On the latest run it reported no serious or critical issues.
An automated checker only sees what code can see. A person working through the site by keyboard and with a screen reader is the next step, and that review is planned but has not yet taken place.
Reporting a barrier
Open the form with "An accessibility barrier on this site" picked for you. Name the page and describe what blocked you. The device you were on and any assistive software, a screen magnifier or a screen reader for example, are welcome but not required.
When the form is the barrier
Ring (661) 430-7779, the number printed at the foot of every page here, and describe what went wrong.
What to expect back
- A reply
- Within 2 business days, saying the report arrived and what happens next.
- A fix
- Within 45 days of the report. Where a repair runs longer than that, you hear the reason and the new date rather than silence.
Last reviewed September 30, 2026.